At a glance
WashBay HQ (47 Ashmore Rd, Bundall QLD 4217) collects your name, phone number and website usage data to respond to enquiries, provide quotes, and improve our services. We do not knowingly collect information from anyone under 13. You can ask us to access, correct or delete your information at any time by contacting us on 1800 524 002. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).
Contents
Interpretation and Definitions
Interpretation
Words with an initial capital letter have the meanings defined below. These definitions apply whether the term appears in the singular or the plural.
Definitions
| Term | Meaning |
|---|---|
| Account | A unique account created for you to access our Service or parts of it. |
| Affiliate | An entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares or voting rights. |
| Company | Referred to as “the Company”, “We”, “Us” or “Our”. Refers to WashBay HQ, 47 Ashmore Rd, Bundall QLD 4217, Australia. |
| Cookies | Small files placed on your computer or device by a website, which record details of your browsing history among other uses. |
| Country | Queensland, Australia. |
| Device | Any device that can access the Service, such as a computer, mobile phone or tablet. |
| Personal Data | Any information relating to an identified or identifiable individual. |
| Service | Refers to the Website. |
| Service Provider | Any person or company that processes data on behalf of the Company, including to provide, support or analyse the Service. |
| Usage Data | Data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). |
| Website | WashBay HQ, accessible from washbayhq.com.au. |
| You | The individual, company, or other legal entity accessing or using the Service. |
The Australian Privacy Principles
Our handling of your personal information is guided by the 13 Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (Cth) and regulated by the Office of the Australian Information Commissioner (OAIC). Here is how each principle applies to WashBay HQ:
| APP | Principle | What it means for you |
|---|---|---|
| 1 | Open and transparent management | This policy explains, in plain terms, how we collect and manage your data. |
| 2 | Anonymity and pseudonymity | You may browse our website without identifying yourself, where practicable. |
| 3 | Collection of solicited information | We only collect what we need to answer enquiries and provide quotes. |
| 4 | Dealing with unsolicited information | Unsolicited information we did not ask for is handled or destroyed appropriately. |
| 5 | Notification of collection | This policy is the notice we provide at the point of collection. |
| 6 | Use or disclosure | See “How We Use Your Data” and “Sharing Your Information” below. |
| 7 | Direct marketing | You can opt out of marketing communications from us at any time. |
| 8 | Cross-border disclosure | See “Transfer of Your Personal Data” below. |
| 9 | Government related identifiers | We do not adopt government identifiers (such as a Medicare number) as our own. |
| 10 | Quality of information | We take reasonable steps to keep your data accurate and up to date. |
| 11 | Security of information | See “Security of Your Personal Data” below. |
| 12 | Access to information | You may request a copy of the personal data we hold about you. |
| 13 | Correction of information | You may ask us to correct any information that is inaccurate or out of date. |
Source: Office of the Australian Information Commissioner, Schedule 1 of the Privacy Act 1988 (Cth).
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- ✓First name and last name
- ✓Phone number
- ✓Usage Data (see below)
Usage Data
Usage Data is collected automatically when you use the Service. It may include your device’s IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data. If you access the Service through a mobile device, we may also collect your mobile device type, unique device ID, mobile operating system, and mobile browser type.
We may also collect information that your browser sends whenever you visit our Service, or when you access it by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on our Service and to store certain information. Tracking technologies used include beacons, tags and scripts to collect and track information and to improve and analyse our Service. These may include:
- Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also called clear gifs, pixel tags and single-pixel gifs) that let the Company count users who have visited those pages or opened an email, and compile other related website statistics, for example, recording the popularity of a section and verifying system and server integrity.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. You can learn more about cookies in this TermsFeed article.
We use both Session and Persistent Cookies for the purposes set out below:
| Cookie Type | Category | Purpose |
|---|---|---|
| Necessary / Essential Cookies | Session | Authenticate users and prevent fraudulent use of accounts. Without these, requested services cannot be provided. |
| Cookies Policy / Notice Acceptance | Persistent | Record whether you have accepted the use of cookies on this Website. |
| Functionality Cookies | Persistent | Remember your choices, such as login details or language preference, for a more personalised experience. |
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or review the Cookies section of this Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
Provide and Maintain Our Service
Including monitoring how the Service is used.
Manage Your Account
So you can access registered-user functionality.
Perform a Contract
Developing and honouring any purchase contract with you.
Contact You
By email, phone, SMS or push notification about updates or services.
Share News and Offers
About goods and services similar to those you’ve enquired about, unless you opt out.
Manage Your Requests
Attending to and managing your enquiries.
Business Transfers
Evaluating a merger, sale or restructure involving our assets.
Improve Our Service
Data analysis, usage trends, and marketing effectiveness.
Sharing Your Personal Information
We may share your personal information in the following situations:
- →With Service Providers, to monitor and analyse use of our Service and to contact you.
- →For business transfers, in connection with a merger, sale, financing or acquisition.
- →With Affiliates, who will be required to honour this Privacy Policy.
- →With business partners, to offer you certain products, services or promotions.
- →With other users, if you share information in a public area of the Service.
- →With your consent, for any other purpose you agree to.
Retention of Your Personal Data
The Company will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen security or improve the functionality of our Service, or we are legally obligated to retain it for longer periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and any other location where parties involved in processing are based. This means your information may be transferred to, and maintained on, computers located outside your state, province, country or other jurisdiction, where data protection laws may differ from your own. By submitting this information after reading this Privacy Policy, you agree to that transfer. We take all reasonable steps to ensure your data is treated securely, and no transfer takes place to an organisation or country without adequate controls in place.
Delete Your Personal Data
You have the right to delete, or request our assistance in deleting, the Personal Data we have collected about you. Our Service may give you the ability to delete certain information about you from within the Service.
You may update, amend or delete your information at any time by signing in to your Account, if you have one, and visiting the account settings section that lets you manage your personal information. You may also contact us to request access to, correct, or delete any personal information you have provided to us.
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
| Circumstance | What happens |
|---|---|
| Business transactions | If the Company is involved in a merger, acquisition or asset sale, we will notify you before your data is transferred or becomes subject to a different privacy policy. |
| Law enforcement | We may disclose your data if required by law or in response to a valid request from a court or government agency. |
| Other legal requirements | To comply with a legal obligation, protect our rights or property, investigate wrongdoing, protect personal safety, or protect against legal liability. |
Security of Your Personal Data
The security of your Personal Data matters to us, but no method of transmission over the internet or method of electronic storage is completely secure. While we use commercially reasonable measures to protect your Personal Data, we cannot guarantee its absolute security.
Your Rights At a Glance
Know
What we collect and why.
Access
A copy of the data we hold about you.
Correct
Fix inaccurate or outdated information.
Complain
To us, then to the OAIC if unresolved.
Children’s Privacy
Our Service does not address anyone under the age of 13, and we do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us. If we become aware we have collected such data without verified parental consent, we take steps to remove it from our servers. Where consent is our legal basis for processing and your jurisdiction requires parental consent, we may require it before collecting and using that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.
How to Complain
If you believe we have mishandled your personal information, here is the process, based on the OAIC’s official complaint pathway:
| Step | Action |
|---|---|
| 1 | Contact WashBay HQ directly on 1800 524 002 or via our Contact Us page and describe your concern clearly. |
| 2 | Give us a reasonable period, generally 30 days, to respond. |
| 3 | If unresolved, lodge a written complaint with the OAIC at oaic.gov.au, by emailing oaicintake@oaic.gov.au, or by calling their Enquiries Line on 1300 363 992 (Monday to Thursday, 10am to 4pm AEST/AEDT). Note the OAIC cannot accept the complaint itself over the phone; it must be in writing. |
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “Last updated” date above.
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
